Return Policy

 

Refunds

1. Incompatible dimensions

If the Smart Meter SafeGuard cannot be installed because the meter is too big, you have a maximum of 30 days to request a refund.

You need to demonstrate that the physical size of the meter (including the clamp ring, if applicable) and the physical size of the Smart Meter SafeGuard are incompatible.

In this case, we will refund the original purchase price, using the original payment method, once we have received the returned product in its original packaging and in perfect condition.
To return your product, please call 450-689-1694 for instructions.

Note: The product will not be refunded if it was damaged through improper handling: deformed or crushed, bent screen or any other damage.

2. Unopened package

You may return unopened items, in the original packaging, within 30 days of purchase if you present your receipt or proof of purchase. If it has been 30 days or more since the date of purchase, we cannot offer you a refund or an exchange.

To return an unopened package, please call 450-689-1694 for instructions.

3. Other reasons

We do not accept returns or refunds for any reasons other than the two reasons outlined above.

Exchanges

 

1. Manufacturing defect

We will gladly replace any product that has a manufacturing defect. To return a defective product, please call 450-689-1694 immediately and explain the product details and the defect. We will explain how to return the defective product.

You have a maximum of 30 days (from the time of purchase) to request an exchange.

When we receive the returned product, we will examine it closely and inform you by email, within a reasonable time, whether the defect makes you eligible for a replacement. If so, we will send a replacement product.

Note: The product will not be exchanged if it has been damaged through improper handling: deformed or crushed, bent screen or any other damage.

 

2. Incompatibility with meter ring

If you chose the wrong option or adapter for compatibility with the clamp ring or if the clamp ring was changed between the time you ordered and the receipt of the product (situation beyond your control), please contact us immediately at 450-689-1694.

You have a maximum of 30 days (from the time of purchase) to request an exchange. If it has been 30 days or more since the date of purchase, we cannot offer you a refund or an exchange.

You must explain the error or demonstrate the incompatibility by sending photos to info@smartmetersafeguard.com. The photos will ensure we can send you the right part in exchange.

We reserve the right to refuse to make an exchange.

Note: The product will not be exchanged if it has been damaged through improper handling: deformed or crushed, bent screen or any other damage.

 

3. Shipping costs

In all cases, the shipping costs will be the responsibility of the client.

Refunds do not include the shipping and handling costs shown on the waybill or invoice. The shipping costs for all returns and exchanges must be paid in advance. You are responsible for any losses and damage to the equipment that occurs during shipment. We cannot guarantee that we will receive the item you are returning. Shipping and handling costs are not refundable. The amount refunded will not include the delivery charge.