Secured site
Your personal information is protected by security measures appropriate for the sensitivity of the information. We take all reasonable precautions to protect your personal information from theft and unauthorized use, access and disclosure.
Our site is protected by a PositiveSSL certificate which displays a closed padlock in the address bar so you can rest assured that your information is private and encrypted.
The SSL certificate also reassures you that when you use our address, smartmetersafeguard.com, you have not been diverted to another server.
This means you can browse on our site safely, with complete peace of mind.
The information related to credit card transactions is entered directly in the highly secure servers of the Beanstream Internet Commerce Inc. or PayPal electronic payment services (depending on your selection). No banking type information is saved on our server.
Shipping Policy
1. General information
Orders are subject to inventory availability. If an item is not in stock at the time of your order, we will inform you and reimburse the total amount of your order, using the original payment method.
2. Place of delivery
The items offered for sale on our website can only be sent to addresses in Canada, the United States and Mexico.
3. Delivery time
An approximate delivery time will be provided when you place your order. The delivery time is only an estimate, calculated based on the shipping date, not the order date. It is for information purposes only and subject to the acceptance and approval of your order. Barring exceptional circumstances, we will spare no effort to ensure your product is delivered within 5 business days. Business days means Monday to Friday, not including holidays. Please note that we do not ship on Saturdays and Sundays.
he delivery date will depend on the shipping practices of the shipping company, the delivery destination, the selected shipping method and the items ordered.
4. Shipping costs
The shipping costs will depend on the weight of your order and the shipping method chosen. To determine the cost of your order, simply add the items to your basket and proceed to the payment page. There you will see the different shipping options and their costs.
5. Items damaged in transportation
If the packaging is damaged in any way when your product arrives, please contact us immediately at 450-689-1694.
Return Policy
Refunds
1. Incompatible dimensions
If the Smart Meter SafeGuard cannot be installed because the meter is too big, you have a maximum of 30 days to request a refund.
You need to demonstrate that the physical size of the meter (including the clamp ring, if applicable) and the physical size of the Smart Meter SafeGuard are incompatible.
In this case, we will refund the original purchase price, using the original payment method, once we have received the returned product in its original packaging and in perfect condition.
To return your product, please call 450-689-1694 for instructions.
Note: The product will not be refunded if it was damaged through improper handling: deformed or crushed, bent screen or any other damage.
2. Unopened package
You may return unopened items, in the original packaging, within 30 days of purchase if you present your receipt or proof of purchase. If it has been 30 days or more since the date of purchase, we cannot offer you a refund or an exchange.
To return an unopened package, please call 450-689-1694 for instructions.
3. Other reasons
We do not accept returns or refunds for any reasons other than the two reasons outlined above.
Exchanges
1. Manufacturing defect
We will gladly replace any product that has a manufacturing defect. To return a defective product, please call 450-689-1694 immediately and explain the product details and the defect. We will explain how to return the defective product.
You have a maximum of 30 days (from the time of purchase) to request an exchange.
When we receive the returned product, we will examine it closely and inform you by email, within a reasonable time, whether the defect makes you eligible for a replacement. If so, we will send a replacement product.
Note: The product will not be exchanged if it has been damaged through improper handling: deformed or crushed, bent screen or any other damage.
2. Incompatibility with meter ring
If you chose the wrong option or adapter for compatibility with the clamp ring or if the clamp ring was changed between the time you ordered and the receipt of the product (situation beyond your control), please contact us immediately at 450-689-1694.
You have a maximum of 30 days (from the time of purchase) to request an exchange. If it has been 30 days or more since the date of purchase, we cannot offer you a refund or an exchange.
You must explain the error or demonstrate the incompatibility by sending photos to info@smartmetersafeguard.com. The photos will ensure we can send you the right part in exchange.
We reserve the right to refuse to make an exchange.
Note: The product will not be exchanged if it has been damaged through improper handling: deformed or crushed, bent screen or any other damage.
3. Shipping costs
In all cases, the shipping costs will be the responsibility of the client.
Refunds do not include the shipping and handling costs shown on the waybill or invoice. The shipping costs for all returns and exchanges must be paid in advance. You are responsible for any losses and damage to the equipment that occurs during shipment. We cannot guarantee that we will receive the item you are returning. Shipping and handling costs are not refundable. The amount refunded will not include the delivery charge.